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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-24-2019 08:06 AM

HP Recommended
Product: HP Envy 5020 printer

I believe I can’t find scanned documents because ‘webscan’ is disabled, however when I click the ‘settings ‘ tab to change this I am advised the website may be an imposter and poses a security threat so I don’t proceed. Is there any way round this?  Thanks 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-24-2019 03:20 PM

HP Recommended

@Burralass 

 

It is OK - 

The Redirect message is your browser trying to protect you from doing something it considers a risk.

 

Browser cannot understand your internal network to which your printer is connected and it "throws up hands and panics".

 

Explained here

 

Section FAQ > What if I get security warnings when changing settings

 

 

For those reading -

Unrelated to the security message, the first time you try to use WebScan it may refuse.

 

Webscan may not be enabled by default - check / enable Web Scan in EWS > Settings > Security > Administrative Settings

EWS_9025_Settings_Security_Administrator_WebscanEWS_9025_Settings_Security_Administrator_Webscan

 

 

Webscan is used from within EWS 

 

Options vary a bit by printer, though in general many more scan options are available using Scan software on the computer.

 

Load your document / image to be scanned

Adjust the settings as available

Scan the object

Use "Save-As" to save the scan to a location of your choice as available

 

Examples

EWS_Webscan_2EWS_Webscan_2

 

EWS_Webscan_1BEWS_Webscan_1B

 

 

 

References

 

 

 How to Scan (Windows)

 

 

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5020 All-in-One Printer

 

Thank you for participating in the HP Community Forum.

 

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

 

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-24-2019 03:20 PM

HP Recommended

@Burralass 

 

It is OK - 

The Redirect message is your browser trying to protect you from doing something it considers a risk.

 

Browser cannot understand your internal network to which your printer is connected and it "throws up hands and panics".

 

Explained here

 

Section FAQ > What if I get security warnings when changing settings

 

 

For those reading -

Unrelated to the security message, the first time you try to use WebScan it may refuse.

 

Webscan may not be enabled by default - check / enable Web Scan in EWS > Settings > Security > Administrative Settings

EWS_9025_Settings_Security_Administrator_WebscanEWS_9025_Settings_Security_Administrator_Webscan

 

 

Webscan is used from within EWS 

 

Options vary a bit by printer, though in general many more scan options are available using Scan software on the computer.

 

Load your document / image to be scanned

Adjust the settings as available

Scan the object

Use "Save-As" to save the scan to a location of your choice as available

 

Examples

EWS_Webscan_2EWS_Webscan_2

 

EWS_Webscan_1BEWS_Webscan_1B

 

 

 

References

 

 

 How to Scan (Windows)

 

 

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5020 All-in-One Printer

 

Thank you for participating in the HP Community Forum.

 

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

 

Dragon-Fur

Was this reply helpful? Yes No

‎11-25-2019 02:29 AM

HP Recommended

Many thanks for such a detailed response which has solved my problem. 👏😊

Was this reply helpful? Yes No

‎11-25-2019 09:41 AM

HP Recommended

@Burralass 

 

You are welcome.

 

Happy "Scanning"!

 

Thank you for participating in the HP Community Forum.

 

Dragon-Fur

Was this reply helpful? Yes No
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