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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-01-2020 04:16 PM

HP Recommended
Product: HP OfficeJEt Pro 8730
Operating System: Microsoft Windows 10 (64-bit)

HI Support team, 

 

I have a problem sending scans from your device.
The configuration is the same as the configuration of my e-mail program. For a long time now working when trying to send a scan gets the following message:

 

One or more recipient addresses are not valid. Check your email recipient's address and try again.

 

when I make another profile for sending mail and how will I test the profile works. Sends a test email.

 

Can You help me?

2 REPLIES 2

‎04-01-2020 05:07 PM

HP Recommended
@PanMaqu wrote:

.. One or more recipient addresses are not valid. Check your email recipient's address and try again.

@PanMaqu 

 

It clearly says One or more recipient addresses are not valid. Check your email recipient's address and try again.. Please check your address book/contact list on your printer.

 

Regards.

BH
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‎04-03-2020 04:12 AM

HP Recommended

 

thanks for your answear, I checked. The problem persists all the time. Now I have the message:

I think errors are randomly generated.

 

The device could not send the test email message. (emailServerSettingPage-ErrorSecureConnectFailed)

 

or

Protocol not supported. Check your network configurations and try again.

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