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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-23-2020 11:55 AM

HP Recommended

I have Officejetofficejet 6500 e710n z and Apps not connecting (wireless/static IP) today.  I need this to select Scan to Email option which I used ok until today.  When I click on the Apps icon on the screen I get a button that says "Get More" with an arrow and nothing happens when I click on it

 

3 REPLIES 3

‎04-27-2020 06:27 AM

HP Recommended

@PanosM

 

Welcome to HP support community.

 

Turn on the web services.

Here are the steps:- Click here

 

You can also refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎05-19-2020 01:37 AM

HP Recommended

Thank you for the reply, however, I did not have an issue with web services and they were enabled (I could do other things over web).  My problem is that I could no longer use the Scan to Email App from the printer's touch screen.  It appears that the Apps button on my printer's touch screen connected to an hpeprintcenter web link that is no longer active or retired (link was lost from one day to the next).  To override this,  I now connect to email through my laptop in the home network.  So I scan a doc and it automatically drops this to an outgoing email in my laptop's email app.  I can then send the email from my laptop.   Beforehand, it was simpler because all I had to do is type an email address on my printers touch screen.  But that option seems to be no longer available.

 

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‎05-25-2020 04:59 PM

HP Recommended

@PanosM

 

Update the printer firmware and check if that works:

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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