I have a Desk Jet 3631. Where is Scan feature?

[Rosie1220]

I had no issue connecting my HP Desk jet 3631.  I can copy, but cannot find the scan feature on the printer, or on my desk top.  Is the scan feature compatible with Windows 10?  Do I have to install something extra?   I have a new HP PC as well.  Thank you.

[Mans]

@Rosie1220 
Hello,

I confirm that the scanning function of your printer is compatible with Windows 10.
Please update the printer's firmware:

https://ftp.hp.com/pub/softlib/software13/printers/DJ3630_1912B/DJ3630_R1912B.exe

Use the HP DeskJet 3630 series All-in-One Printer Full Feature Drivers and Software to install your printer.

Please check the Windows Image Acquisition (WIA) service to see if it is working properly by doing the following:

1. On the keyboard, press the Windows flag and the R key simultaneously. The Run window opens.
2. Type services.msc and OK. The Services (local) window opens.
3. Double-click on Windows Image Acquisition, then click on the Connection tab.
4. Check Local System Account and Allow the service to interact with the office.
5. Click on the Dependencies tab and check that Remote Procedure Call (RPC) and Kernel Hardware Detection exist in the first window.
6. Click on the General tab, and restart the service by clicking on Stop, then Start.
7. Close the Services window.
8. Try to scan.

If the Kernel hardware detection dependency does not exist, please add it as follows:

1. Simultaneously press the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Expand HKEY_LOCAL_MACHINE, then SYSTEM, CurrentControlSet, Services and select StiSvc.
4. In the right pane double click on Depend on service.
5. You will find RpcSs, just add ShellHWDetection below then click on Enter and OK.
6. Close the registry editor.
7. Try to scan.

In case of need, please do not hesitate to solicit us.

Best regards,

[Rosie1220]

Mans, thank you for your prompt reply.  I clicked on the 1st  link you provided to update printer software; HP box appeared, but my printer was not on it, it was blank.    You reference the Desk Jet 3630.  My printer is a Desk Jet 3631.  Is it the same?  Thank you.

[Mans]

@Rosie1220 

Hi,

Your HP DeskJet 3631 Printer, is part of the HP DeskJet 3630 series Printer All-in-One range. If the printer firmware update utility indicates Not Applicable and the printer is grayed out, the printer firmware is already up to date. So the drivers and software are the same for all this HP printer range.

If the issue persists, please follow the following procedure:
1. Uninstall printing software:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP DeskJet 3630 series Basic Software, then Uninstall and Yes.

   Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

5. Follow the instructions on the screen to complete the uninstall of the printer.
6. Restart the computer.

2. Launch the registry editor:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP DeskJet 3630 series folder in the way:

• C: \Program Files\HP
• C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

• C:\Windows\System32\spool\drivers\x64.
• C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

• On the keyboard, tap the Windows and X keys simultaneously.
• Click Command prompt (admin), and on Yes.
• Type net stop spooler, then press Enter.
• Rename the file.
• Type net start spooler, then tap Enter.

5. Launch the printer installation with the complete drivers and software previously downloaded.

I remain at your disposal in case of need.

Best regards,

[Rosie1220]

Thank you again.  I have not installed any programs or drivers like you mentioned.  This is too complicated for me.  I thank you, tho, for your cooperation and assistance.  My question would be why didn't the scan feature also start up when I hooked iup the printer?   I had an old printer that installed everything on my desk top when I installed, including the scan feature.

Thanks again.

[Rosie1220]

I think I figured it out.  I was trying to look for the Desk Jet 3631 that is on my printer; I tried the model 3630 and was able to find the scan application and it works.  Thanks again for your assistance.

[Mans]

@Rosie1220 

Thank for your return,

Proceed as follows, to create an HP Scan icon on the Windows desktop:

1. Go to C:\Program Files (x86)\HP\HP DeskJet 3630 series\bin.
2. Right-click HPScan or HPScan.exe, then click Create Shortcut and then Yes.
3. Open the HP Scan application from the Windows desktop.
4. Try to Scan.

In case of need, please do not hesitate to solicit us.

Regards,