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I have a HP Photo Envy. I can scan to my email but not to the computer or as a pdf

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I have an HP Photo Envy 7855 printer.  I can scan to my email as an attachment but I've lost the capability to scan to the computer or as a pdf and it used to work. I get a message to download new software and why I try to, it says not applicable. How do I get back the capability to scan to a pdf (which no longer shows as an option) or to my computer? Thanks 

 

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@rosettes 

 

For those reading:

Windows in "S" mode is a version of Windows that limits what can be installed to those applications found in the Windows 
Store.

 

I can offer the following advice...

 

Try / Consider

  • Remove (uninstall) the HP Smart Application from Settings > Apps > Apps and Features
  • Restart the computer and log in
  • Open the Windows Store > search / find / download-install the HP Smart for Windows application

 

More help / information...

 

HP Smart for Windows

HP Smart is an application available from the Windows Store.

Learn how to use HP Smart on your Windows 10 computer

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

Includes the HP Smart software for Windows and Mobile devices and an FAQ section to assist with questions / issues

HP Printers - Using the HP Smart App (Windows 10)

 

 

Reference and Resources – Places to find help, solve problems, and learn how to use your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7855 All-in-One Printer

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

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