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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

I bought a M479fdw thinking that since it could copy and handle legal paper that I could copy legal pages. This is not the case. Does anyone have a work around?

4 REPLIES 4
HP Recommended

The automatic document feeder can handle legal paper size (up to 216x356 mm) flatbed can't handle that size (up to 216x297 mm).




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HP Recommended

Agreed. the ADF can scan legal-sized pages but they are not printed in full on a legal-sized paper. For whatever reason, the text and images are truncated. It appears that only about 90% of the page is scanned and printed. I am going to try an update the driver/firmware in the next couple of days.

 

HP Recommended

The copies are resized to fit the size of original to the size of paper minus print margins ( 4 mm on each side).  That would be that copies are around 2% smaller than an original that is close to unnoticeable.

If you have such a big resize check settings for resizing and enlage on copy settings.

 




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HP Recommended

Again you are close. The original document has borders so the copy does not need to make any changes. Also, much more than 2% is missing off the copies; more like 10% to 15%. I will check the version of the firmware in the next couple of days. I did try the resize setting but it did not help.

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