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brendy1
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I have a scanner error on my HP Photosmart 2600 All in one printer-fax-scanner

hp photosmart 2600 all in one
Microsoft Windows 10 (32-bit)

My HP Photosmart 2600 all in one has a "Scanner Error" on the screen.... I reloaded the driver twice, and still nothing... my unit is over 10 years old, but am wondering if there is an update that I may have missed...

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I have a scanner error on my HP Photosmart 2600 All in one printer-fax-scanner

@brendy1

 

Welcome to HP support community.

 

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass.

 

Meanwhile:

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Refer the steps mentioned in this HP document for firmware update:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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