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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-19-2020 04:43 AM

HP Recommended
Product: HP DeskJet Plus Ink Advantage 6000
Operating System: Microsoft Windows 10 (64-bit)

I installed software for my HP DeskJet Plus Ink Advantage 6000 but all lights went off and all I can see is orange light and i get a message there is no paper in printer while actually there is 15 sheets of paper. Could you help me with hard reset of device so I can see all buttons ass they were when i bought the printer. Thanks in advance. 

5 REPLIES 5

‎07-19-2020 07:01 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.  The printer uses a new Contextual User Interface - the control panel only lights up when needed.

 

Try to reset the Wireless by pressing it for 5 seconds.  The wireless button is located at the back of the printer below the Power button.

 

Here's a link to the Userguide :

http://h10032.www1.hp.com/ctg/Manual/c06584213

On page 3 you can find the location of the buttons.

 

These resources shows you how to setup and use the Contextual User Interface to do a copy :

HP Envy Pro 6452| 6455 AiO printer : Unbox, Setup, Connect to 5Ghz, Load paper, Scan alignment page
HP Envy 6000 | Envy Pro 6452 | 6455 AiO Printer : How to copy using the smart contextual UI
Hope that helps!
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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youtube.com/watch?v=0m9WFf2LY_I
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to copy a document using the Smart ...
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‎07-19-2020 09:06 AM - edited ‎07-19-2020 09:07 AM

HP Recommended

I still have problems with the orange light near to wireless indicator. The light doesnt stop working and the HP app says Check printer. Thanks a lot for previous answers and manuals

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‎07-19-2020 09:09 AM - edited ‎07-19-2020 09:18 AM

HP Recommended

Thanks a lot for details, links, and manuals. I would be very grateful if you could help me with orange light right to buttons. I loaded the paper but the problem still exists and I dont know what to do.

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‎07-19-2020 09:36 AM

HP Recommended

Hi,

 

Was the paper loaded properly?  Try to take out the paper and load back in again.

 

Also,  have you installed the Ink Cartridges?  Orange means "Attention needed".  

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎07-19-2020 10:45 AM

HP Recommended

Hi,

Please make sure you load the paper properly as described under Step 4 below:

https://support.hp.com/us-en/product/hp-deskjet-plus-ink-advantage-6000-all-in-one-printer-series/29...

 

Also, please make sure the tray is closed properly.

 

Additionally, can you see a solid or blinking amber light?



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