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9652
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I keep getting a message saying: Unable to communicate with scanner

desk jet ink advantage 5275
Microsoft Windows 10 (64-bit)

I installed the printer, I can print but when I tried to scan I get message: unable to communicate with scanner. or I get a message saying that another document is beeing scanned, swear to you, none is. What do I do? 

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I keep getting a message saying: Unable to communicate with scanner

@9652

Welcome to our humble abode, the family and tech-friendly house of HP Forums!

I'll be your host for the day, they call me the Riddle_Decipher.

 

Reset the printer to clear certain error states by calibrating the scanner mechanism, and then check the power source to confirm the printer is getting enough power to operate the scanner.

  1. Press the Power button to turn on the printer, if it is not already on.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Disconnect the power cord from the power source, and then wait 30 seconds.

  4. If you previously connected the power cord to a power strip or multi-plug outlet adapter, reconnect the cord directly to a wall outlet to ensure the printer is getting enough power.

  5. Reconnect the power cord to the rear of the printer, and then turn on the printer.

    • If the error no longer displays, make a test copy to confirm the issue is resolved.

    • If the error still displays, connect the printer power cord to a different wall outlet to determine if the original outlet is causing the issue.

    • If the error still displays with a different wall outlet, continue to the next step.

Some scan error states might be resolved by running this automated troubleshooting tool for Windows computers.

  1. Go to HP Print and Scan Doctor to download and install the tool.

  2. Click Start on the Welcome screen, click your printer name, and then click Next to continue to the Finding and Fixing Problems screen.

  3. Click Fix Scanning, and then follow any on-screen instructions to resolve the issue.

    • If the error no longer displays, make a test copy to confirm the issue is resolved.

    • If the error still displays, continue to the next step.

Since I'm not sure if you've connected your device to the printer over USB or the network, use the below articles accordingly:

HP Printers - USB Scanner Connection Error (Windows) - Click here

HP Printers - Network Scanner Connection Error (Windows) - Click here

 

If the issue persists, please go through the below steps:

 

Perform a visual test of the scanner mechanism to see if it is jammed.

  1. Remove any original documents or photos from the scanner glass.

  2. Lift the scanner lid slightly, and then press the Copy button or icon.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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