04-27-2018 02:03 PM
When I turn on my printer it starts a printer maintance check but then stops and says there is a paper jam. I've checked the whole printer and cannot find a paper jam so I press ok and it continues with the printer maintance check. It stops again while doing the printer maintance check and says printer failue error code 0x6100004a. I've searched online and can't find a solution to my problem. I've checked the printer to see if there's something physically wrong with it and I can't find anything. I've tried turning the printer on and off and it didn't work. I've tried going into the settings and restoring the printer, that didn't work. I've tried cleaning printhead and updating the printer but I keep just getting the error code. I don't know what else to try. Is there a way to fix my printer or do I need to exchange it?
04-28-2018 03:18 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips to your technical queries.
I understand that your printer is in error state, need not worry I'll be glad to assists you
To provide you with an accurate solution, I'll need a few more details:
Have done any hardware changes on the printer?
Are you using genuine HP ink cartridge?
How long are you facing this issue?
In the meantime, let's follow the below steps.
Reset the printer
In some cases, a printer reset can clear the error message.
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
HP recommends connecting the printer power cord directly to the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
Wait until the printer is idle and silent before you proceed.
Clean the ink cartridge vents and contacts
Ink buildup or debris on the ink cartridge contacts and vents might cause an ink cartridge error.
Gather the following materials:
A pin to clean any clogged vents
A clean, lint-free cloth
A clean, dry cotton swab
Distilled or bottled water
Do not use tap water because it might contain contaminants that can damage the printhead.
Turn on the printer.
Open the ink cartridge access door.
To remove the ink cartridge, press the tab on the front of the ink cartridge to release it, and then remove it.
Figure : Example of removing an ink cartridge from the printhead
Place the ink cartridges on a clean piece of paper with the ink opening pointing up.
Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the ink cartridges.
If an orange tab is attached to any ink cartridge, remove it.
Figure : Example of the orange tab
- Examine the vent area located on top of the ink cartridge, next to the HP logo.
Figure : Example of the vent area
If any of the ink cartridges have clogged vents, use a pin to clean the vents.
Figure : Example of a clogged vent
Figure : Example of a clean vent
Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris on the copper-colored contact on the ink cartridge.
Figure : Example of the copper-colored contact on the ink cartridge
Carefully reinsert one of the ink cartridges into its slot, and then push the ink cartridge down and forward until it snaps into place.
Make sure each colored dot on the ink cartridge label matches the colored dot on the carriage.
Figure : Reinserting the ink cartridge into the correct slot
Figure : Example of snapping the ink cartridge into place
Run your finger along the top of the ink cartridges to make sure none of them protrude.
If any ink cartridges protrude, press down firmly until each ink cartridge snaps into place.
Close the ink cartridge access door.
Check the printer control panel display for the error message.
If the error message persists, skip to the step to manually clean the printhead.
If the error message has cleared, print a document, and then check the print quality.
If the print quality is acceptable, the issue is resolved and there is no need to continue troubleshooting.
If the print quality is not acceptable, continue to the next step to use the automatic printhead cleaning utility.
Click on this link: https://hp.care/2GK6yBe for further troubleshooting steps.
If the issue persists, I would personally suggest you contact our HP phone support for one on one interaction.
If your product is out of warranty, then remember to choose the paid options to get the tech support number.
They might have multiple options to help you on this.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: https://hp.care/2uJxnug
Step 2. Sign in / sign in as a guest
Step 3. Enter the product number or select to auto detect
Step 4. Scroll down to "Still need help? Complete the form to select your contact options"
Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.
Keep me posted on further assistance. Hope that helps!
If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!
Have a great day ahead!
I am an HP Employee
11-13-2019 03:02 PM
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!