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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-14-2020 04:29 PM

HP Recommended
Product: HP OfficeJet Pro 9020

Printer is 2 weeks old.  Yesterday I was able to scan to email, and today all that I get is a failure notice.  I’ve rebooted, switched over to an unused band of my WiFi network and its not worked

3 people had the same question
3 REPLIES 3

‎08-15-2020 03:41 AM

HP Recommended

@AllisonSL, Welcome to the HP Support Community!

 

Restart the wireless router and the printer.

Try scanning to email and check if the issue persists.

 

  1. Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  2. Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  3. If you get any security notification, click on show details/advanced and 'proceed to this website'.
  4. Go to Scan > Scan to email > Check the settings.
  5. Try scanning.

If Scan to Email Cannot Access Email Accounts, perform the steps from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎08-15-2020 04:28 AM

HP Recommended

what has HP done for years i have always been able to scan documents and send to email yesterday  all of a sudden  I can no longer i s p ent 3 hrs on phone with tech support  we can not fix it i have tried the HP Doctor  i need this function/option FIXED at HP EXPENSE.  I'm so mad  why would you all remove or block this function 

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‎08-16-2020 10:27 AM

HP Recommended

@LG7520

 

Apologies for the inconvenience. it could be that the servers are not responding. Kindly try again and let me know how it goes. Also, perform the steps in my previous post.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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