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‎10-20-2019 02:03 PM - edited ‎10-20-2019 02:08 PM

HP Recommended
Product: Envy 5055
Operating System: Microsoft Windows 7 (64-bit)

So it seems I made the mistake of buying another HP Printer.

 

After the disaster of an experience I had with an officejet a few years ago, I vowed to never buy another HP printer.

 

Like an idiot I went against that idea and bought a Envy 5055.

 

This is brand new, one day old.

 

IT WON'T SCAN!!!

 

I've updated all software, ran through the Print & scan doctor multiple times and rebooted my computer.

 

I took a screenshot of the error I'm getting.  It goes all the way through the Scan Doctor, I even hear the scanner turning on and running some initialization, yet it still fails the Test Scan every single time.

 

Can anyone help?  If not I'm boxing this thing up and taking it back ASAP!

 

It's ridiculous I can't do something as scan a friggin' document with a brand new printer/scanner in 2019!!!

 

 

Untitled.png

scan2.png

1 REPLY 1

‎10-21-2019 11:07 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
The following resource will help you :
https://support.hp.com/in-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software 

 

Else try this:

 

HP Scan Extended

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope that helps!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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