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RSS44
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I upgraded my Mac to OS Catalina and I can’t use the glass to scan a document.

HP OfficeJet Pro 7740
macOS 10.15 Catalina

I upgraded my Mac to OS Catalina and I can’t use the glass to scan a document.

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HP Support Agent
HP Support Agent
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HP Recommended

Solved!

I upgraded my Mac to OS Catalina and I can’t use the glass to scan a document.

@RSS44, Welcome to the HP Support Community!

 

HP Easy Scan is not yet compatible with macOS 10.15 Catalina. HP is working with Apple to release a compatible version soon. Refer to this document for more info.

 

For now, let us try these steps:

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click here to know how.

 

Scan with Apple Image Capture

Apple Image Capture comes with macOS and OS X and provides a quick and simple way to scan.

 Apple Image Capture

  1. Place the document or photo print side down on the scanner glass, and then close the scanner lid.

    If your printer has an automatic document feeder (ADF), use it to scan multiple page documents at one time.

       CAUTION: Do not load photos in the ADF.
  2. Open Finder , and then click Go in the top menu bar.

  3. Click Applications, and then double-click Image Capture.

  4. Click your printer name in the Devices or Shared list.

    NOTE: If a Software for this device is not installed message displays after you select your printer, click Install, and then follow the instructions to complete the installation.
  5. Click Show Details at the bottom of the screen.

    A preview of the scan displays, and then change any of the following settings:

    • Scan Mode: Select the scanning bed or automatic document feeder.

    • Kind: Set scan as color, black and white, or optimized for text only documents.

    • Resolution: Higher resolution produces better quality images by using more dots (pixels) per inch. Higher resolution increases the file size of the scan. Use a higher resolution for scans with graphics or items that require the best detail. If you are scanning black and white text, higher resolution is not necessary.

    • Size: Use a standard paper size or select the Use Custom Size option.

    • Scan to: Select the folder you want scans to save to or use the Mail option to attach the scan to an Apple Mail email message.

    • Name: Type a name for the saved scan file.

    • Format: Select the file type for the scan.

      NOTE: To save multiple page documents or multiple images into a single file, select the PDF or TIFF format, and then select the box next to Combine into single document. This feature is only available with these formats.
    • Image Correction: Click the pop-up menu, and then select Manual to display color change options such as brightness and saturation.

  6. Click Scan.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

RSS44
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I upgraded my Mac to OS Catalina and I can’t use the glass to scan a document.

The Apple Image Capture suggestion worked a treat, albeit a bit more slowly than HP Easy Scan! But it'll certainly be good enough until the compatible version is available. Thanks!

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I upgraded my Mac to OS Catalina and I can’t use the glass to scan a document.

@RSS44

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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Zift
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I upgraded my Mac to OS Catalina and I can’t use the glass to scan a document.

None of that works - HP could not keep up with Apple's OS upgrades and Apple upgrades do not check its compatibility before installation.  Therefore both companies are at fault

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