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Message 1 of 2
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International Toll Charges

MFP 477fnw
Microsoft Windows 10 (64-bit)

When faxing out of Mexico to an 800 number in the US, the phone company has an automatic message about toll charges. The message is so long the fax machine cuts off and I don't have time to accept toll charges. HELP!

HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

International Toll Charges

@Sunrunnermail, Welcome to HP Support Community!


I understand you have concerns with the phone billing company. You may have to get it checked from them.


Meanwhile, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.


Try faxing.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!



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