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Salva1973
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Message 1 of 4
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It does not scan more than tot pages

dell-PC
Microsoft Windows 7 (64-bit)

Good evening, i can not scan a document greater than 4/5 pages that i get the screen that says "An error occurred while scanning"

 

Thanks for the possible reply

Regards

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Level 15
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Message 2 of 4
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Flag Post
HP Recommended

It does not scan more than tot pages

Hi,

Thanks for using the HP Support Community.

 

What's the HP printer model? 

Did this just happened recently?

How do you do the scanning? (via Hp Smart, using HP FULL featured software etc)

 

Thanks.

 

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Salva1973
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Message 3 of 4
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HP Recommended

It does not scan more than tot pages

Good Morning,

The model is HP DeskJet 2630.

 It has happened since ibought it for pratically two days.

Scanning is performed from the application downloaded to the PC (HP DeskJet 2600 series).

 

Thank you

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Level 15
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Message 4 of 4
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Flag Post
HP Recommended

It does not scan more than tot pages

Hi @Salva1973 

 

Try using the HP FULL featured software.

 

This resouce shows you how to scan mutiple pages with the HP FULL featured software.

 

Do ensure that the network connection is stable.

 

Hope that helps!

 

 

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Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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