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‎09-30-2020 09:40 AM

HP Recommended
Product: Envy 5534
Operating System: macOS 10.15 Catalina

My printer has enough ink, and it's online and suddenly, it's not printing anymore. I'm not sure why. All it prints is the freaking status report. And of course, my warranty expired so I can't contact an HP agent. What do I do??

Category:
1 REPLY 1

‎10-02-2020 02:04 PM

HP Recommended

@JesseM19, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • Are you able to make photocopies on the printer?
  • How is the printer connected to the computer?
  • Is there any error message on the printer or the computer?
  • Is there any antivirus/security software installed on the computer?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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