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    Know the Benefits of your HP account

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    Fix Windows 10 Update Issues

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Message 1 of 2
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Flag Post

JMichaels19

HP Recommended
Envy 5534
macOS 10.15 Catalina

My printer has enough ink, and it's online and suddenly, it's not printing anymore. I'm not sure why. All it prints is the freaking status report. And of course, my warranty expired so I can't contact an HP agent. What do I do??

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@JesseM19, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • Are you able to make photocopies on the printer?
  • How is the printer connected to the computer?
  • Is there any error message on the printer or the computer?
  • Is there any antivirus/security software installed on the computer?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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