Keep getting a username or password incorrect error message when attempting to email a scan doc

[L37P63]

Keep getting a username or password incorrect error message when attempting to email a scan doc

[TEJ1602 · Accepted solution]

@L37P63, Welcome to HP Support Community!

If we are setting up scan to email for Gmail domain then we have to check two settings in our Gmail account-

1. Login to your Gmail account and then click the settings option. You will find the "Two-step verification" option under the security tab. So make sure that is turned OFF.

2. Under the Account settings, there would be an option saying "Allow less secure Apps ", so check it and scroll the bar to turn it ON

There are the settings which conflict in setting up scan to email. Even though if we will correct username and password including correct SMTP port and server then these two settings have to be set first to make it work.

If you are using a different domain, help me with the following details for further assistance:

• What email service do you try setting?
• What are the SMTP and port details you are using while trying to configure?

Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[L37P63]

Thank you so much.  Followed your advice and I got my scan to email in a matter of minutes!!! I had spent hours trying to figure it out. You rock!!! 

Thanks again

[TEJ1602]

@L37P63

That's great! Happy to hear that.  

If you need further assistance feel free to reach out to us.  

Have a great day ahead! 

[Wendsong]

This solution is fine for Gmail, but I am using Outlook. What difference does that make?

[Betty0610]

@Wendsong

Welcome to the HP Support Community.

Every email domain has different SMTP and port details and of course security settings.

I hope this answers your question. Let me know if you need any further assistance. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Wendsong]

Can you give step-by-step things to do with Outlook. I am using Outlook and this solution is for Gmail. You have missed my point entirely.

[Betty0610]

You had asked for a difference and hence we explained that to you. For Outlook, you can refer to this document: https://support.hp.com/in-en/document/c05519493 and https://support.microsoft.com/en-us/help/12408/microsoft-account-how-to-use-two-step-verification

If it still doesn't work, please reconfigure the scan to e-mail.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!