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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-14-2020 06:56 PM

HP Recommended
Product: HP envy all in one printer/7643
Operating System: Microsoft Windows 10 (64-bit)

Just recently my HP envy 7643 all in one printer stopped scanning in documents to my email.The printer keeps saying  " There was a problem connecting to the server" Touch retry to connect again or OK to end".  If I touch retry it is keeps giving the same error message of not being able to connect to the server.   It worked ever since I set in up 2 years ago until to day. Now that I work from home I  really need it to scan docs in. I know its something simple but I'm at a total loss right now.  I have been trying to troubleshoot for the past 8 hrs but to no avail. Someone out there know what could be the issue? Or any ideas? 

1 person had the same question
1 REPLY 1

‎08-17-2020 03:31 PM

HP Recommended

@TajaK

 

Welcome to the HP Support Community.

 

Restart your Router, printer and computer.

 

Update the firmware: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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