• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-12-2019 01:15 PM

HP Recommended
Product: hp officejet pro 6978

I bought a all in one hp officejet 6978 for our home office for my husband's business.  We need it to copy and print, obviously, but most importantly, we need to scan and save documents.  I had an old Dell laptop that would not connect to the device.  So I bought a hp Chromebook.  It will only scan if I do it web based, and that needs to be set up again each time I use it.  I want to buy a laptop that will let me hit "scan" "to Computer" on the printer and it will automatically do it.  I am not hugely computer savvy, but can do enough.  My husband can only do the basics.  What can I buy that will be most compatible and one touch scanning?

1 REPLY 1

‎12-12-2019 01:31 PM

HP Recommended

@feelnfroggy29 

 

Sorry, I am not a fan of Mac machines therefore my suggestion is a Windows computer, any machine on market today will do the job. I believe your printer is already connected to your office. All you have to do:

 

(a) Run Setup from the CD to install printer software and drivers to you new computer,

(b) Select wireless then follow on screen instructions

 

Now on your printer control panel, it should show a list with the name of your computer when press Scan button

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.