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Pvangel
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Laser Jet Pro MFP M127fw stopped faxing, error message "Paper jam," but printer & scanner work fine.

Laser Jet Pro MFP M127
macOS 10.14 Mojave

Error message repeatedly comes up "Feeder Jam -- Clear & Reload." No problem however with printing or scanning.

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Laser Jet Pro MFP M127fw stopped faxing, error message "Paper jam," but printer & scanner work fine.

@Pvangel Welcome to HP Community!

 

I understand that you are getting  Feeder Jam -- Clear & Reload error message.

 

Do not worry. I will try to fix the issue.

 

Please perform the below steps and check for the issue.

 

Solution one: Check the paper in the ADF

Paper feed issues in the ADF might result from dusty, torn, wrinkled, wet, or folded paper in the ADF tray. The quality of the paper can also make a difference. Use only good quality paper that meets printer specifications. Follow these steps to check the condition of the original paper.

  1. Remove the original document from the ADF.

  2. Examine the condition of the original, and then replace any ripped, dusty, curled, wrinkled, or bent pages.

  3. Make sure that the original is a supported paper type for the ADF.

  4. Make sure that all original pages are the same size and type. Never load mixed types of paper in the ADF. The printer can only process one type of paper at a time.

  5. Reload the original document print side up in the document feeder tray. Gently slide the document into the printer as far as it will go.

       NOTE:

    Do not load more than 35 pages in the ADF. Larger stacks of paper can lead to pick problems.

  6. Adjust the paper guides until they are snug against the paper.

  7. Press OK to continue the current task.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, see the next solution.

Solution two: Clean the ADF rollers and the separator pad

Dust or paper residue on the rollers or separator pad inside the ADF can cause paper feed issues. Follow these steps to clean the ADF rollers and separator pad.

  1. Gather the following materials:

    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers

    • Distilled, filtered, or bottled water (tap water might damage the printer)

  2. Remove the originals from the ADF.

  3. Press the Power button to turn off the printer.

  4. Disconnect the power cord from the rear of the printer.

  5. Open the ADF cover, and then find the rollers and the separator pad.

    Figure : ADF rollers and separator pad

    1. ADF rollers

    2. Separator pad

  6. Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.

  7. Use the damp cloth to wipe any residue off the rollers and the separator pad.

  8. Leave the ADF open for two minutes to allow the pick rollers and separator pad to dry

  9. Close the ADF cover.

  10. Reload the original document print side up in the document feeder tray. Gently slide the document into the printer as far as it will go.

       NOTE:

    Do not load more than 35 pages in the ADF. Larger stacks of paper can lead to pick problems.

  11. Adjust the paper guides until they are snug against the paper.

  12. Reconnect the power cord to the rear of the printer.

  13. Press the Power button to turn on the printer.

  14. Test the ADF. Press the Start Copy button () to make a copy.

If the issue persists, I recommend you Contact HP to set up a repair/replacement service order:

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter a Product number or select to auto-detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

 

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