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Intern
Intern
13 12 0 8
Message 81 of 126
974
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HP Recommended

LaserJet 200 colorMFP M276nw copy and scan problem

HP doesn't seem to really care about it's customers in the US.

I don't believe we are dealing with the US anyways.

They have outsourced their support to India or somewhere and all they care about is turning over calls.

 

All I get from HP here is "I have passed your information along to my HP colleagues." nonsense!

I can tell you this is the last HP printer I will be purchasing or recommending to my customers!!!!!

 

 

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axd2 Tutor
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7 7 0 2
Message 82 of 126
973
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HP Recommended

LaserJet 200 colorMFP M276nw copy and scan problem

 
 

few weeks ago I have seen (and downloaded!) a file called M276_colorMFP_Series_FW_Update-20150924.exe on a funny Japanese web site (t'reminds me the insane Gopher/Archie/WAIS days...).

 

it is on my disk, here at home,

 

-rwxr-xr-x 1 mm mm 15028256 Jan 8 17:16 M276_colorMFP_Series_FW_Update-20150212.exe
-rwxr-xr-x 1 mm mm 15025672 Feb 1 16:37 M276_colorMFP_Series_FW_Update-20150924.exe

 

alongwith the official 20150212 that HP sent me, that I installed, and, as we all know now, which does not address the print-copy-scan problem. Frankly, I do not dare tapping my printer with this underground 20150924 without the official blessing of HP.

 

and also : this file seems to have been removed from the Japanese site a few days ago.

 

let's keep up the fight

 

Alain

 

 
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Intern
Intern
13 12 0 8
Message 83 of 126
971
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HP Recommended

LaserJet 200 colorMFP M276nw copy and scan problem

Oh goodie, I earned a new badge!  :indifferent:

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Intern
Intern
13 12 0 8
Message 84 of 126
964
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LaserJet 200 colorMFP M276nw copy and scan problem

Alain,

 

Alexwardle's firmware is from HP support in the UK not some funny japanese website.

 

 

 

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axd2 Tutor
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7 7 0 2
Message 85 of 126
948
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LaserJet 200 colorMFP M276nw copy and scan problem

 

glad to read that UK support is optimal - I am in FR and am getting my support from a lady in Tunisia - she tries to help as much as she can, certainly relaying our exchanges with HP-at-large, but I am not getting the officially-stamped-20150924 from her for the moment.

alexwardle Tutor
Tutor
7 7 0 2
Message 86 of 126
945
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LaserJet 200 colorMFP M276nw copy and scan problem

Having downloaded the old firmwares from UK and US

 

http://support.hp.com/gb-en/drivers/selfservice/HP-LaserJet-Pro-200-color-MFP-M276/5097648/model/509...

http://support.hp.com/us-en/drivers/selfservice/HP-LaserJet-Pro-200-color-MFP-M276/5097648/model/509...

 

I can confirm they are the same.  As such the UK firmware should follow suit and be the same.  Obviously this is at your own risk!

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Intern
Intern
28 26 0 5
Message 87 of 126
913
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HP Recommended

LaserJet 200 colorMFP M276nw copy and scan problem

Hi all,

 

since I started with the September 24th Firmware, I believe it's on me, to start dumping the MD5 and SHA sums of mine here:

 

md5sum M276_colorMFP_Series_FW_Update-20150924.exe
880def824221e2ac394947ba62c35642  M276_colorMFP_Series_FW_Update-20150924.exe


sha256sum M276_colorMFP_Series_FW_Update-20150924.exe
00281dc29c2821b77617517b2407fc7f216db4b12fa889cfbb690d7d74c57004  M276_colorMFP_Series_FW_Update-20150924.exe

 

Mine came directly from HP Support Team Germany (Böblingen, as I guess).

 

Now you can grab your md5sum or sha256sum tool and check your FW file.

  • If it is identically, it *IS* from HP.
  • If it's different and you got it from HP, please add your sums here
  • If it's different to any of the "directly from HP" reported sums and you got it from any black hole, be warned...

 

MD5 and/or SHA256 tools are also avail under Windows. Sourceforge is a good place for trustworthy tools...

 

HTH,

Laser Man

 

axd2 Tutor
Tutor
7 7 0 2
Message 88 of 126
901
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LaserJet 200 colorMFP M276nw copy and scan problem

 
 
 
 
 

thank you laser-man

 

FYI, here's the output of SHA256 and MD5 on my underground-fetched-20150924 :

 

[mm@mm3]$ date
Wed Feb 10 22:48:36 CET 2016

[mm@mm3]$ ls -l M276_colorMFP_Series_FW_Update-20150924.exe
-rwxr-xr-x 1 mm mm 15025672 Feb 1 16:37 M276_colorMFP_Series_FW_Update-20150924.exe

[mm@mm3]$ md5sum M276_colorMFP_Series_FW_Update-20150924.exe
880def824221e2ac394947ba62c35642 M276_colorMFP_Series_FW_Update-20150924.exe

[mm@mm3]$ sha256sum M276_colorMFP_Series_FW_Update-20150924.exe
00281dc29c2821b77617517b2407fc7f216db4b12fa889cfbb690d7d74c57004 M276_colorMFP_Series_FW_Update-20150924.exe

 

my output does match yours - so, I do seem to possess the *right* file - if I hear nothing from HP till next week, I will :

- fondle my rabbit paw

- "launch it"

- keep hoping that it burns nothing inside !!

- and keep you all posted ...

 

 
 
 
 
 
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Intern
Intern
13 12 0 8
Message 89 of 126
889
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LaserJet 200 colorMFP M276nw copy and scan problem

I can confirm that the International version of the  September 24th Firmware installs with no issues on US printers.  

I will let the printer sit overnight to see if the vertical lines apprear, but so far there are NO ISSUES.  

 

Pretty dissapointed of HP that this software has been out since Sept. and we have been left in the dark struggling with this issue for months...

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Intern
Intern
17 17 0 8
Message 90 of 126
884
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LaserJet 200 colorMFP M276nw copy and scan problem

Do you use the fax function in USA?
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