07-17-2019 11:01 AM - edited 07-17-2019 11:02 AM
Bought the printer in 2018 and setup the scanning to email (via a dedicated @gmail account), worked great last year. Today, it doesn't work at all.
I have 1) tried to re-verify those credentials, 2) switched to my personal gmail account and then 3) to a fresh email account that my ISP provides. I can access all these email accounts via webmail services, but not use SMTP. The MFP unit reports "wrong user/pwd". I have triple-checked, that is not the problem.
I have no separate firewall, and the router has no rules for outgoing traffic activated.
Any idea on what more to test?
Solved! Go to Solution.
07-19-2019 02:13 PM
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Please try assigning a static IP to your printer and check if the issue persists.
Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen, you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 126.96.36.199 for the first DNS and 188.8.131.52 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
If the issue still persists try the steps recommended below.
Please try the steps mentioned below.
1. Select Web Services on the front panel., then Settings.
2. Select 'remove web services' and wait for the services to be eliminated.
3. Once this is complete, you will return to the home page.
4. Select the Web Services icon on the printer and go through the steps to set up Web Services once again.
5. You will be provided a more recent code. Later on, you can utilize this code to add the printer to your eprintcenter.com/ hpconnected.com account utilizing this code.
6. You may or may not be required to create a different email address.
7. Try another scan to email utilizing the app.
Refer to this link: https://support.hp.com/in-en/document/c03862727 for Setting up Scan to Email through the product's Embedded Web Server (EWS).
Keep me posted, how it goes!
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I am an HP Employee
07-21-2019 03:44 AM
I have followed all steps; set a manual static IP, rebooted router and printer, removed and reinstalled web services and also set up new email via google. Tried with both that and via my ISP.
Yes, I did verify the smtp server address and port information to both.
I also verified that the printer in itself has no firewall active.
Still, same result as before, "wrong username and/or password".
Sadly, nothing has improved in my scan-end-email-situation. Yet.
I had to set up ePrint again (new ID) and have tested, I can email the printer and it prints just fine, just verified. So I have proper connection in, and on the LAN, it's still the SMTP authentication-part that fails.
07-22-2019 04:19 PM
If we are setting up scan to email for Gmail domain then we have to check two settings in our Gmail account:
1.Login to your Gmail account and then click the settings option. You will find the "Two-step verification" option under the security tab. So make sure that is turned OFF.
2. Under the Account settings, there would be an option saying "Allow less secure Apps ", so check it and scroll the bar to turn it ON
There are the settings which conflict in setting up scan to email. Even though if we will correct username and password including correct SMTP port and server then these two settings have to be set first to make it work.
Hope this helps!
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I am an HP Employee