02-19-2020 02:50 AM
Hello, I got problem to scanning document.
I am working with Wifi in my home. The printer is working well, but not the scan.
Every time I want to scan document, my PC said "No connection with the scanner"
When I did the solve logiciel, the conclusion is "No problem" but when I trie the test scanning, again it said " No connection"
I dont know what to do more, and I dont find help.
Thanks to help me
02-21-2020 03:57 PM
@Jhon83 Welcome to HP Community!
I understand that you are getting No connection with the scanner error while performing scanning.
Do not worry. Let's work together and get this issue addressed.
I suggest you run an SFC Scan on your Windows 10
To run a system file check (SFC)
- Go to start>Type CMD
- Right click and run as Administrator
- If you want to verify and repair the OS type sfc /scannow (note the space between sfc and "/")
You might have to run the SFC scan up to 3 times and if the issue persists run the DISM command as instructed in this Link: https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-r...
After performing the above steps, please uninstall the printer driver from root level and download the full feature software
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the “Drivers” tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature software from Here and follow the onscreen instructions.
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.