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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
Color laserjet pro M277C6
macOS 10.15 Catalina

I can't scan without most times getting an error message that reports a communication problem as the reason why a scan can't complete.

Tried deleting and reinstalling drivers and software (easy start)...same results.

Appreciate any help you can provide.

thank you

1 REPLY 1
HP Recommended

Hi @sleek11,

 

I'd like to help!

 

Are you able to make stand-alone copies using the printer?

 

if yes then try, updating mac and printer firmware 

 

To update Mac, try these steps - How to update the software on your Mac

To  update the printer's firmware, refer  - HP Printers - Updating or Upgrading Printer Firmware

Refer to - How to Scan (Mac)

 

Try and scan

 

1.) Are the printer and Mac connected to the same network?

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer?

4.) Is there an antivirus software installed on your Mac?

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

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