Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here
Resolve Windows 10 or update issues on HP computer or printer– Click Here
I can't scan without most times getting an error message that reports a communication problem as the reason why a scan can't complete.
Tried deleting and reinstalling drivers and software (easy start)...same results.
Appreciate any help you can provide.
I'd like to help!
Are you able to make stand-alone copies using the printer?
if yes then try, updating mac and printer firmware
To update Mac, try these steps - How to update the software on your Mac
To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware
Refer to - How to Scan (Mac)
Try and scan
1.) Are the printer and Mac connected to the same network?
2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.
3.) What is the distance between the router and the printer?
4.) Is there an antivirus software installed on your Mac?
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping
Didn't find what you were looking for?
Ask the community