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Message 1 of 2
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Flag Post

M277C6 color laser jet pro (MAC OS) does NOT scan - communication error-same with wifi and usb cable

HP Recommended
Color laserjet pro M277C6
macOS 10.15 Catalina

I can't scan without most times getting an error message that reports a communication problem as the reason why a scan can't complete.

Tried deleting and reinstalling drivers and software (easy start)...same results.

Appreciate any help you can provide.

thank you

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @sleek11,

 

I'd like to help!

 

Are you able to make stand-alone copies using the printer?

 

if yes then try, updating mac and printer firmware 

 

To update Mac, try these steps - How to update the software on your Mac

To  update the printer's firmware, refer  - HP Printers - Updating or Upgrading Printer Firmware

Refer to - How to Scan (Mac)

 

Try and scan

 

1.) Are the printer and Mac connected to the same network?

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer?

4.) Is there an antivirus software installed on your Mac?

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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