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Flag Post

MACBOOK Pro wont connect to HP scanner

HP Recommended
HP Scanjet G3110
macOS 10.15 Catalina

I just updated my macbook pro to Catalina, and suddenly I can't scan to my HP scanner.  HP says they fixed this with Catalina 10.15.3 — but apparently they didn't fix it for 10.15.5, which is the latest update.    Come on, HP!  get with it!  Anyone else still having this problem?

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HP Recommended

@scribere, Welcome to HP Support Community!

 

Are you able to print to the printer? If yes, follow the steps below-

 

Try using the Apple image capture to scan, refer to the document HP Printers - How to Scan (Mac) for help.

 

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Also, try the steps below-

  • Update HP Easy Scan: Open HP Easy Scan. On the upper bar, click HP Easy Scan, click Check for Updates, and then install any available updates.

    Checking for updates in HP Easy Scan

  • Reinstall the print drivers: Click the Apple menu , click System Preferences, and then click Printers and Scanners. Right-click or control-click the blank space in the list of printers, and then click Reset printing system. After resetting the printing system, go to 123.hp.com, search for your printer, and then install the recommended software.

Try scanning.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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