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‎08-19-2019 04:38 PM

HP Recommended
Product: OFFICEJET PRO 6978
Operating System: Microsoft Windows 10 (64-bit)

I RE-BOOTED BY POWERING DOWN AND BACK UP AFTER 10 SECONDS - NO CHANGE ?

 

1 REPLY 1

‎08-22-2019 03:07 AM

HP Recommended

@JAY0819,

 

Welcome to the HP Support Community!

  • Are you getting any error when you send/receive Fax?
  • Are you able to make a copy?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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