cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1
3 1 0 0
Message 1 of 3
130
Flag Post
HP Recommended

MY PRINTER WILL NOT ALLOW ME TO MAKE A PHYSICAL COPY!

HP 5740 ALL-IN-ONE PRINT/SCAN/COPY
Microsoft Windows 10 (64-bit)

MY HP OFFICEJET 5740 ALL-IN-ONE PRINT/SCAN/COPY SCANS AND PRINTS FROM THE INTERNET FINE BUT IT WILL NOT ALLOW ME TO MAKE A PHYSICAL COPY. A MESSAGE THAT SAYS, "DOCUMENT FEEDER WAS UNABLE TO PICK UP THE ORIGINAL." HELP!

2 REPLIES 2
Highlighted
HP Support Agent
HP Support Agent
7,721 7,709 574 606
Message 2 of 3
59
Flag Post
HP Recommended

MY PRINTER WILL NOT ALLOW ME TO MAKE A PHYSICAL COPY!

@Popcorn66, Welcome to HP Support Community!

 

I'd recommend you follow the steps from the document ADF does not pick paper or feeds in too many sheets to resolve the issue. If the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Highlighted
Level 1
3 1 0 0
Message 3 of 3
23
Flag Post
HP Recommended

MY PRINTER WILL NOT ALLOW ME TO MAKE A PHYSICAL COPY!

After troubleshooting my problem, I discovered my scanner light does not illuminate. Can this bulb/light be replaced? How and where can I locate what I need or is my printer no longer usable?

 

Reply
0 Kudos
Tags (1)
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation