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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-05-2016 04:44 AM

HP Recommended

My HP 7520 Photosmart will not print from the computer.  It will not print a test page but when I asked it to print the diagnostic results everything printed fine and there were no problems according to the printout.  My printer is a wireless printer and suddenly will not print documents, E-Mails, etc.  When I send a document to the printer it ends up in the "document waiting" folder.  I have cleared this but it still will not print from computer to printer.

62 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-05-2016 07:58 AM

HP Recommended

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

2 people found this reply helpful
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6 REPLIES 6

‎07-05-2016 07:58 AM

HP Recommended

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



2 people found this reply helpful
Was this reply helpful? Yes No

‎07-05-2016 11:20 AM

HP Recommended

Thank you so much for your help.  I tried your suggestion and now my printer is printing from my computer.  Thanks again.

Was this reply helpful? Yes No

‎07-05-2016 11:21 AM

HP Recommended

THANKS SO MUCH.  NOW EVERYTHING IS PRINTING FINE.

Was this reply helpful? Yes No

‎07-05-2016 12:14 PM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎07-05-2016 05:29 PM

HP Recommended

Thanks - I followed your advice and now my printer is up and running, thanks again.

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‎06-08-2018 01:56 PM

HP Recommended

My computer suddenly stopped printing, either scanned or copied documents, or from the computer.  Since I have an iMac, the printer doctor does not help.  I get a message that says "reading pixels failed." What should I do? 

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