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Solved!

MacOs Catalina using Easy Scan

HP Recommended
HP Scanjet G3110
Other

01-28-2020 UPDATE:  macOS Catalina 10.15.3 contains the fix for this issue.  Once the macOS is updated you can scan from the glass and ADF as normal. See also the recommended solution below.

 

HP Recommended Solution: HP Easy Scan is not currently supported in macOS Catalina (Update: macOS 10.15.3 contains fix)  Click here

 

Hi,

will my old (but still working fine) Scanjet G3310 get a driver which is compatible to MacOs Catalina? Right now (Catalina public beta 7) I only get the message "failed to open a connection to the device" if i want to use HP Easy scan.

As a workaround Vuescan works, but I would prefer to use HP easy scan.

 

Thanks for some information 

Greets

Thomas

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01-28-2020 UPDATE:  macOS Catalina 10.15.3 contains the fix for this issue.  Once the macOS is updated you can scan from the glass and ADF as normal.

 

@Thomylee, Welcome to HP Support Community!

 

Yes, there should be an HP Easy Scan version released for the new Mac OS.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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TEJ1602

 

Many thanks but where can I find it?

 

EJC

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Exactly where do we find this new version for MacOS 15 (Catalina) ?

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Still waiting to know how to upgrade my Easyscan app.  It's now October 11th.

 

I am beginning to regret upgrading my Mac OS.

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If you use the Apple Image Capture instead as someone else suggested it works great and I really didn't find it to be an inconvenience. I keep it at my dock and just use it instead. It is found in your applications folder. Open it and click on details and then select how you want it to scan. 

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If you use the Apple Image Capture instead as someone else suggested it works great and I really didn't find it to be an inconvenience. I keep it at my dock and just use it instead. It is found in your applications folder. Open it and click on details and then select how you want it to scan. 

 

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Where is this driver you say is available to be found. If its not yet available when will it be?

Thanks

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Image capture is located in your Applications folder

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Unfortunately not working. I just get an error message "704". But Vuescan is working fine.

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