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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-27-2020 03:50 AM

HP Recommended
Product: HP OfficeJet 6950
Operating System: macOS 10.15 Catalina

Hi, I used to do manual double-sided scans with the OfficeJet 6950 on my Windows computer. But now I switched to Mac and the HP Smart software does not offer the option of double-sided (manual) scan anymore. Could you please help me where to find this? Single-sided scan is not a problem. Many thanks for your help!

3 people had the same question
3 REPLIES 3

‎07-01-2020 03:09 PM

HP Recommended

@Nadine8, Welcome to HP Support Community!

 

HP Smart does not support manual two-sided scanning. You can use the HP Easy Scan App to scan both sides. Refer to the document HP Printers - How to Scan (Mac) for help.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎07-08-2020 04:21 AM

HP Recommended

Thanks a lot, TEJ1602. I was on chat with the HP Customer Service. They tried everything, also the suggested and installed HP Easy Scan that you describe below. Strangely there is no option to choose "duplex scan" on the HP Easy Scan either. The answer from HP Support was that there is no solution for my problem at the moment on Mac, as MAC OS 10.15 has a lot of compatibility issues. But thanks a lot for your help. The document you linked to is very clear. 

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‎07-11-2020 12:10 PM - edited ‎07-11-2020 12:13 PM

HP Recommended

Operating System: MacOS 10.15 Catalina

Is the EULA 

SmartScan dose not support Automated duplex scanning.

EasyScan is incompatible with MacOS 10.15 Catalina.

HP needs to do more to support the MacOS Community.

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