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Message "Scanner can't establish connection with PC"

Officejet 4630
Microsoft Windows 7 (64-bit)

HP Officejet 4630, Windows 7 (64 bit), wireless connection works - printer works OK, but scanner doesn't.

Scanning dialog - OK, then after clicking "Scan" message pops up on the PC monitor: "Scanner communication can't be established".


After running Printer and Scan Doctor I got a message "Driver error".

After uninstalling and installing software situation is the same. "Wireless direct" mode doesn't work as well.

Any help will be appreciated.

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Message "Scanner can't establish connection with PC"

@Mikhail6 To check the functionality of the printer, I suggest we use the copier as a stand-alone device and check if the copier works fine,

If you continue to have the issues, this could be a hardware malfunction, however, if the copier works fine, try the below steps:


Press "Windows key" + "r" to get the "Run" window.

Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.

Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

Now check for issue resolution.

If the issue persists, unplug the USB cable from the printer (if present). 

Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.

Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.


Then, use this link to access the HP website, find the drivers compatible with your windows and install it: click here


P.S: Welcome to HP Community 😉


Keep us posted,

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I am an HP Employee

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