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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-27-2020 10:07 AM - edited ‎09-27-2020 10:33 AM

HP Recommended
Operating System: Android 9.0 Pie

Although there are multiple support pages created but none of them actually help. The HP SMART APP does not help in SCAN option from the printer. And this despite the claims of this model (MFP 126nw) being able to Print/COPYand SCAN over Wifi - the SCAN from Print Does not work and there is no solution. Disappointed!

here's is what one frustrated user has uploaded as to what exactly is happening when using "Scan from Printer" option from the app:

https://www.youtube.com/watch?v=tNSWjjJw8QI

2 people had the same question
2 REPLIES 2

‎09-27-2020 10:08 AM

HP Recommended

Please read it as LaserJet printer

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‎09-28-2020 02:38 AM

HP Recommended

Hi,

The specific printer is not supported by the HP Smart app, later printer models provides such functionality.

 

You may review the below document which lists the different mobile solutions available for different printer models:

https://support.hp.com/us-en/document/c03722645#FAQ_HPPrintforChrome

 

You may scan with the printer from a computer, not from a mobile device.

 

Shlomi



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