Mobile fax app wont let me add files

[Hashbrown99]

So I am able to enter in all the information: ie, to who the fax goes to and from....but the box where add files: files/photos, camera, scanner is red and icons aren’t responding.....ive sent lots of faxes before and this all of a sudden is a problem 

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Support Community.

Believed that there could be a server maintenance, it should be working now.

Here's a resource on how to use Mobile Fax FYI:

https://www.youtube.com/watch?v=ZhAXw2zvn7o

Hope that helps!

[Hashbrown99]

That seemed to be the issue! 

[greenturtle]

Hi @Hashbrown99 ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

[areacode514]

Hi! I am having the same issue as the original poster. Would you kindly check if the server needs to be reset?

Thanks!

[Riddle_Decipher]

@areacode514 Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Which OS are you using?

Did you try the steps suggested by greenturtle to the OP? If not, please do.

Please reply with the details for further assistance.

Eager to help!

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And Have a great day Ahead!