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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-24-2017 07:17 PM

HP Recommended
Product: envy 4500

My Envy 4500 printer has quit scanning properly. It makes  about 4 separate scans to the computer for i regular size sheet of paper. It is 2 years old and has worked OK until about  a month ago. Copy and print options function work great.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎04-26-2017 11:39 AM

HP Recommended

@Garc

 

Please view this video to know how to download and run the HP Print and Scan Doctor.

 

Hope this helps. Cheers! 🙂

View solution in original post

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6 REPLIES 6

‎04-25-2017 03:38 PM

HP Recommended

@Garc

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP ENVY 4500 e-All-in-One Printer and it does not scan anymore. The printer is able to print and make a copy though. I read that the pmakes about  about 4 separate scans to the computer for i regular size sheet of paper.

 

Since copy works fine, it indicates that it is not a hardware issue. 

 

To provide an accurate resolution, I need a few more details: 

  • What operating system are you using?
  • Have you tried to scan using different applications?
  • Did any updates or software changes happen for the printer recently?
  • Is the printer connected via USB or wirelessly?

Meanwhile, I suggest you to perform the following steps to fix this issue:

  • If you're using Windows then please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve printing and scanning problems. 

Please feel free to reply and I'll assist you further. Cheers! 🙂

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‎04-26-2017 10:33 AM

HP Recommended

I can't figure out how to downlaod the scan doctor. i can't seem to find  the run button to downlaod the application. I'm not the most adept at operating the computer sometimes

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‎04-26-2017 10:36 AM

HP Recommended

I can't figure out how to downlaod the scan doctor. i can't seem to find  the run button to downlaod the application. I'm not the most adept at operating the computer sometimes. I'msuing Vista 7 it is connected wirless and no changes that I'm aware of .  It does it on both picture and document setting

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‎04-26-2017 11:39 AM

HP Recommended

@Garc

 

Please view this video to know how to download and run the HP Print and Scan Doctor.

 

Hope this helps. Cheers! 🙂

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‎04-26-2017 04:59 PM

HP Recommended

When I ran scan doctor it fixed the problem. Thanks a lot for the help

Gary

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‎04-27-2017 12:13 PM

HP Recommended

@Garc,

You are welcome.

 

I am happy to know that the issue has resolved.

 

Feel free to ask your queries in future as this forum has some of the best people in the world available and ready to help.

 

You have a good day ahead.

Rainbow23 - HP Support.
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