cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 1
35
Flag Post

My HP 6978 printer won't use the sheet feeder from the on printer menu

HP Recommended
OfficeJet Pro 6978 printer
Microsoft Windows 10 (64-bit)

When I put a document in the sheet feeder and hit scan on the on-printer menu it won't feed and so just scans the empty scan surface.  When I use the software on my computer to scan I can get it to sheet feed.  Since my computer is not always near my scanner this is a problem for me.

It does seem to feed when I want to copy something from the printer.

Thanks!

- Mark

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation