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HP Recommended
HP Office Jet Pro 8610
Microsoft Windows 10 (64-bit)

It was printing fine, then lost the black and then the red.  Now it has quite printing totally.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Are you getting an error message "The Ink system has a problem" or something along that line?  If it is, then it's a printhead issue and there's nothing more you can do except to call HP for support if the printer is still under warranty.

 

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thanks for choosing HP!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

3 REPLIES 3
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Are you getting an error message "The Ink system has a problem" or something along that line?  If it is, then it's a printhead issue and there's nothing more you can do except to call HP for support if the printer is still under warranty.

 

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thanks for choosing HP!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



HP Recommended

Thanks to all who answered.  It is a printhead issue.  They cost about $150.  HP will sell me the latest model at $159 which includes shipping, year warranty and ink.  I guess they have had problems with the 8600 series.  

                                  Again, thanks to all!

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.  

 

Thanks for choosing HP!

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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