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‎08-31-2020 02:28 PM - edited ‎08-31-2020 02:32 PM

HP Recommended
Product: Officejet Pro 6830
Operating System: macOS 10.15 Catalina

My HP Officejet Pro 6830 only bings when I press the button to copy, it does nothing else. It prints just fine.

1 REPLY 1

‎09-02-2020 07:10 PM

HP Recommended

@exteacher Welcome to HP Community!

 

I understand that you are unable to make the photocopy.

 

Please perform the hard reset.

 

Turn the printer on, if it is not already on. 

 

Wait until the printer is idle and silent before you continue. 

 

With the printer turned on, disconnect the power cord from the rear of the printer. 

 

Unplug the power cord from the wall outlet. 

 

Wait at least 60 seconds. 

 

Plug the power cord back into the wall outlet. 

 

Reconnect the power cord to the rear of the printer. 

 

Turn on the printer, if it does not automatically turn on. 

 

Wait until the printer is idle and silent before you proceed 

 

Also, update the firmware.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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