09-14-2019 11:46 AM
My OfficeJet Pro HP6960 will not scan in colour
Solved! Go to Solution.
09-17-2019 11:30 AM
@Daverall, Welcome to the HP Support Community!
Which application are you using to scan?
Are you able to print and make copies in color?
Run HP Print and Scan Doctor to diagnose and fix any driver issue
Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix Scanning'.
If the issue persists, proceed to the next step
Alternatively, install HP Smart app and try scanning
Click here to download and know more about HP Smart app
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
09-20-2019 08:22 AM
Thank you for your assistance. I have now resolved the problem that occurred following the last update of windows 10, it appears that the update reset my scanning settings to Grey and until I located the HP Smart facility I was unable to reset the parameters. I don't think enough is done to highlight this facility.