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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎09-14-2019 11:46 AM

HP Recommended
Product: OfficeJet Pro HP6960
Operating System: Microsoft Windows 10 (32-bit)

My OfficeJet Pro HP6960 will not scan in colour

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-17-2019 11:30 AM

HP Recommended

@Daverall, Welcome to the HP Support Community!

 

Which application are you using to scan?

Are you able to print and make copies in color?

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix Scanning'.

If the issue persists, proceed to the next step

 

Alternatively, install HP Smart app and try scanning

Click here to download and know more about HP Smart app

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-17-2019 11:30 AM

HP Recommended

@Daverall, Welcome to the HP Support Community!

 

Which application are you using to scan?

Are you able to print and make copies in color?

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix Scanning'.

If the issue persists, proceed to the next step

 

Alternatively, install HP Smart app and try scanning

Click here to download and know more about HP Smart app

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎09-20-2019 08:22 AM

HP Recommended

Thank you for your assistance. I have now resolved the problem that occurred following the last update of windows 10, it appears that the update reset my scanning settings to Grey and until I located the  HP Smart facility I was unable to reset the parameters. I don't think enough is done to highlight this facility.

Was this reply helpful? Yes No

‎09-20-2019 05:18 PM

HP Recommended

@Daverall

 

I'm glad you got this issue sorted out

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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