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‎02-18-2020 05:38 AM

HP Recommended
Product: HP 9015

My Hewlett-Packard printer 9015 continues to show a paper jam. I have Turned the printer off and on several times cleared the paper trail including dust and also attempted to reset the printer from my computer to no avail can you help with more ideas t check.

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1 REPLY 1

‎02-20-2020 09:54 AM

HP Recommended

@Luckyliem

 

Welcome to HP support community.

 

Update the printer firmware

Here are the steps:- Click here

 

You can also refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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