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Snooge42
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My MFP 277dw prints to my Surface Pro 4 but it does not recognize the scan function. How can I fix i

MFP 277dw
Microsoft Windows 10 (64-bit)

My Microsoft Surface Pro 4 can interface with my MFP 277dw for printing but it does not recognize the scanning function. How can I fix that?

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My MFP 277dw prints to my Surface Pro 4 but it does not recognize the scan function. How can I fix i

@Snooge42

 

I have gone through your Post and I would like to help

 

Are you able to make Photocopies?

 

If photocopies work fine, I suggest you uninstall and reinstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

 

Keep me posted how it goes 😄


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

KrazyToad
I Am An HP Employee

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