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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-29-2020 05:38 PM

HP Recommended
Product: Office Jet pro 8630
Operating System: Microsoft Windows 10 (64-bit)

I am getting a message that says scan is not currently available. I ran the trouble shooter and the Scan Doctor. No problems are found. I have rebooted the printer and I have rebooted my lap top. I hooked it up with the USB cable and the scan works. It is not working with WiFi. It still prints fine. 

Category:
1 REPLY 1

‎10-03-2020 11:59 AM

HP Recommended

@Ananda1, Welcome to the HP Support Community!

 

If you are able to print wirelessly, it means the connectivity between the devices is fine.

 

Use the HP Smart app to scan from your Win 10 PC(Wireless connectivity)

Click here to download and know more about the app.

 

Alternatively, use the HP Scan Extended app to scan and check if that helps.

Click here to download the app. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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