cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
109
Flag Post
HP Recommended

My Officejet 6962 does not recognize the flatscreen any more

HP Officejet 6962
macOS 10.14 Mojave

My Officejet 6962 does not recognize the flat screen for scanning any more.  I've tried resetting to factory settings, updating software but can't get the flat screen to work, only the feeding tray works as with the original source.

 

How do I get the flat screen to be recognized by the scanner on the officejet?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
7,439 7,431 485 590
Message 2 of 2
54
Flag Post
HP Recommended

My Officejet 6962 does not recognize the flatscreen any more

Hi @paul49777

Welcome to the HP Support Community. I'd be happy to assist you.

 

Try making a copy from the flatbed and check if that works.

Are you using macOS 10.14 or macOS 10.15?

Which application are you using to scan?

 

Apple Image Capture comes with macOS and OS X and provides a quick and simple way to scan.

 Apple Image Capture

  1. Place the document or photo print side down on the scanner glass, and then close the scanner lid.

    If your printer has an automatic document feeder (ADF), use it to scan multiple page documents at one time.

       CAUTION: 

    Do not load photos in the ADF.

  2. Open Finder , and then click Go in the top menu bar.

  3. Click Applications, and then double-click Image Capture.

  4. Click your printer name in the Devices or Shared list.

    NOTE: 

    If a Software for this device is not installed message displays after you select your printer, click Install, and then follow the instructions to complete the installation.

  5. Click Show Details at the bottom of the screen.

    A preview of the scan displays, and then change any of the following settings:

    • Scan Mode: Select the scanning bed or automatic document feeder.

    • Kind: Set scan as color, black and white, or optimized for text only documents.

    • Resolution: Higher resolution produces better quality images by using more dots (pixels) per inch. Higher resolution increases the file size of the scan. Use a higher resolution for scans with graphics or items that require the best detail. If you are scanning black and white text, higher resolution is not necessary.

    • Size: Use a standard paper size or select the Use Custom Size option.

    • Scan to: Select the folder you want scans to save to or use the Mail option to attach the scan to an Apple Mail email message.

    • Name: Type a name for the saved scan file.

    • Format: Select the file type for the scan.

      NOTE: 

      To save multiple page documents or multiple images into a single file, select the PDF or TIFF format, and then select the box next to Combine into single document. This feature is only available with these formats.

    • Image Correction: Click the pop-up menu, and then select Manual to display color change options such as brightness and saturation.

  6. Click Scan.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation