My Officejet J4580 prints web and .pdf files with shadows, but word and copying is working

[CVasco]

Hello guys,

I hope i can get some help because i´ve already tried so many things to solve this problem.

As you can see in the image below, the letters appear with a shadow when I print from the web and pdf files. The strange thing is that it prints well when from word software and the funtion copying from the printer.

Can you please help me? I really need to get some papers printed

[KrazyToad]

@CVasco

Welcome to HP Community

I have gone through your Post and would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[kbr2]

I tried directions from Krazy Toad posted on 7-15-20 . I also did a hard restart, align, and clean cartridges.  But still, a shadow when I print from the web and pdf files. Copies, test, and align page all print find. 

Please Help, Kevin

[KrazyToad]

@CVasco

Since the issue is only with Web and PDF files, try reinstalling the printer using the Windows Built In Driver

Please uninstall the printer from root level and reinstall the printer driver using the Windows Built In driver

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and reinstall the printer driver using the Windows Built In driver and follow the onscreen Instructions

Link: https://support.hp.com/in-en/document/c01796879

Also try using the HP Smart App. Link: https://support.hp.com/in-en/document/c04675142

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[kbr2]

Thank You for responding. I did the 13 steps mention in your first post before requesting help without success. The 2 links at the bottom of your last post when clicked returned - HTTP ERROR 400. I

What should I do next?

Thank You, Kevin

[kbr2]

Tried setting up HP Smart App tonight through USB and would not work. My printer does not have wifi.

[KrazyToad]

@CVasco

Please try opening those links using a different Browser

[kbr2]

Links open successfully today. I Tried setting up HP Smart App again today through USB cable from the computer to printer and would not work. My printer does not have wifi.

[KrazyToad]

@kbr2

Let's try to perform a Semi Full Reset and then setup the printer again

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[kbr2]

No little blue envelope is there.

Thank You, Kevin