cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 11
299
Flag Post

My Officejet J4580 prints web and .pdf files with shadows, but word and copying is working

HP Recommended
HP OFFICEJET J4580 ALL-IN-ONE
Microsoft Windows 10 (64-bit)

Hello guys,

 

I hope i can get some help because i´ve already tried so many things to solve this problem.

As you can see in the image below, the letters appear with a shadow when I print from the web and pdf files. The strange thing is that it prints well when from word software and the funtion copying from the printer.

 

Can you please help me? I really need to get some papers printed

109305088_727043874778151_3369737317231323877_n.jpg

10 REPLIES 10
Highlighted
HP Support Agent
HP Support Agent
15,902 15,881 997 997
Message 2 of 11
Flag Post
HP Recommended

@CVasco

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Highlighted
New member
5 5 0 0
Message 3 of 11
Flag Post
HP Recommended

I tried directions from Krazy Toad posted on 7-15-20 . I also did a hard restart, align, and clean cartridges.  But still, a shadow when I print from the web and pdf files. Copies, test, and align page all print find. 

 

Please Help, Kevin

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
15,902 15,881 997 997
Message 4 of 11
Flag Post
HP Recommended

@CVasco

 

Since the issue is only with Web and PDF files, try reinstalling the printer using the Windows Built In Driver

 

Please uninstall the printer from root level and reinstall the printer driver using the Windows Built In driver


1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and reinstall the printer driver using the Windows Built In driver and follow the onscreen Instructions

 

Link: https://support.hp.com/in-en/document/c01796879

 

Also try using the HP Smart App. Link: https://support.hp.com/in-en/document/c04675142

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Highlighted
New member
5 5 0 0
Message 5 of 11
Flag Post
HP Recommended

Thank You for responding. I did the 13 steps mention in your first post before requesting help without success. The 2 links at the bottom of your last post when clicked returned - HTTP ERROR 400. I

What should I do next?

Thank You, Kevin

Reply
0 Kudos
Highlighted
New member
5 5 0 0
Message 6 of 11
Flag Post
HP Recommended

Tried setting up HP Smart App tonight through USB and would not work. My printer does not have wifi.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
15,902 15,881 997 997
Message 7 of 11
Flag Post
HP Recommended

@CVasco

 

Please try opening those links using a different Browser

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Highlighted
New member
5 5 0 0
Message 8 of 11
Flag Post
HP Recommended

Links open successfully today. I Tried setting up HP Smart App again today through USB cable from the computer to printer and would not work. My printer does not have wifi.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
15,902 15,881 997 997
Message 9 of 11
Flag Post
HP Recommended

@kbr2

 

Let's try to perform a Semi Full Reset and then setup the printer again

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Highlighted
New member
5 5 0 0
Message 10 of 11
Flag Post
HP Recommended

No little blue envelope is there.

 

Thank You, Kevin

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation