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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-22-2016 10:12 AM

HP Recommended
Product: Printer
Operating System: Microsoft Windows 10 (64-bit)

Hey,

I finally upgraded my Windows 7 computer to Windows 10 and the scanner stopped working. It prints just fine, but when I go to open the scanning software, it just opens up and says “add printer”. Any help is greatly appreciated.

 

Bill

I am an HP employee
54 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-22-2016 10:14 AM - edited ‎03-30-2017 09:28 AM

HP Recommended

Well first, did you just finish upgrading? If so, you should make sure you have all Windows 10 updates – just search for "update and recovery" and click Windows update… make sure everything is up-to-date. You should also fully shut down the computer and restart it at least once before you start troubleshooting.

 

If you’ve done these things and you still get the screen asking you to add a printer, then the linkage between Windows 10 and HP's Full Feature software (Printer Assistant) is broken. The easiest way to get it back is to uninstall the software from Programs and Features and then install it again. Go to http://123.hp.com/us/en and search for your printer model to download the latest full version software for free.

 

If you need more help, check out this HP support document:

http://support.hp.com/us-en/document/c03466081

Good Luck!

I am an HP employee expressing my own opinion.
Please post rather than send me a message. It's good for the community and I might not be able to get back quickly. - Thank you.

View solution in original post

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2 REPLIES 2

‎08-22-2016 10:14 AM - edited ‎03-30-2017 09:28 AM

HP Recommended

Well first, did you just finish upgrading? If so, you should make sure you have all Windows 10 updates – just search for "update and recovery" and click Windows update… make sure everything is up-to-date. You should also fully shut down the computer and restart it at least once before you start troubleshooting.

 

If you’ve done these things and you still get the screen asking you to add a printer, then the linkage between Windows 10 and HP's Full Feature software (Printer Assistant) is broken. The easiest way to get it back is to uninstall the software from Programs and Features and then install it again. Go to http://123.hp.com/us/en and search for your printer model to download the latest full version software for free.

 

If you need more help, check out this HP support document:

http://support.hp.com/us-en/document/c03466081

Good Luck!

I am an HP employee expressing my own opinion.
Please post rather than send me a message. It's good for the community and I might not be able to get back quickly. - Thank you.
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‎03-23-2019 03:28 PM

HP Recommended

Make sure you have the driver update for window 10 both 32 and 64 bit 

you can download latest Full driver package... 

If the driver is already installed on your system, updating (overwrite-installing) may fix various issues or just upgrade to the latest version available

---
HPeDriver.com
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