cancel
Showing results for 
Search instead for 
Did you mean: 
Retired Bill_F
Retired
2,200 2,020 147 331
Message 1 of 3
52,977
Flag Post
HP Recommended

Solved!

My Scanner Stopped Working After Windows 10 Upgrade

Printer
Microsoft Windows 10 (64-bit)

Hey,

I finally upgraded my Windows 7 computer to Windows 10 and the scanner stopped working. It prints just fine, but when I go to open the scanning software, it just opens up and says “add printer”. Any help is greatly appreciated.

 

Bill

I am an HP employee
2 REPLIES 2
Level 11
Level 11
2,600 2,582 185 699
Message 2 of 3
52,822
Flag Post
HP Recommended

Solved!

My Scanner Stopped Working After Windows 10 Upgrade

Well first, did you just finish upgrading? If so, you should make sure you have all Windows 10 updates – just search for "update and recovery" and click Windows update… make sure everything is up-to-date. You should also fully shut down the computer and restart it at least once before you start troubleshooting.

 

If you’ve done these things and you still get the screen asking you to add a printer, then the linkage between Windows 10 and HP's Full Feature software (Printer Assistant) is broken. The easiest way to get it back is to uninstall the software from Programs and Features and then install it again. Go to http://123.hp.com/us/en and search for your printer model to download the latest full version software for free.

 

If you need more help, check out this HP support document:

http://support.hp.com/us-en/document/c03466081

Good Luck!

I am an HP employee expressing my own opinion.
Please post rather than send me a message. It's good for the community and I might not be able to get back quickly. - Thank you.
Adzan
New member
2 2 0 0
Message 3 of 3
10,551
Flag Post
HP Recommended

Solved!

My Scanner Stopped Working After Windows 10 Upgrade

Make sure you have the driver update for window 10 both 32 and 64 bit 

you can download latest Full driver package... 

If the driver is already installed on your system, updating (overwrite-installing) may fix various issues or just upgrade to the latest version available

---
HPeDriver.com
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation