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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-24-2020 10:28 AM

HP Recommended
Product: Hp officejet 5740 all in one
Operating System: Microsoft Windows 10 (64-bit)

Hp officejet 5740

 

1 REPLY 1

‎01-24-2020 10:47 AM

HP Recommended

Hello, 

 

Try the below steps.

  1. While the printer is ON, unplug the power cord from back of the printer.
  2. Wait for 60 seconds.
  3. Ensure the scan lid on the printer is closed.
  4. Plug in the power cord directly to a wall outlet ( bypass the surge protector / power strip ), and then connect the other end of the power cord to back of the printer.
  5. Wait until the printer is idle.
  6. Open the scan lid ( flatbed ), press COPY ( black/color), Now check if the scan carriage in the scan glass lit up and moves from left to right. 
  7. If the scan carriage does not lit up or moves, it would indicate a scan module failure. Hence the printer need to be serviced/replaced/. You may have to call HP Tech Support using the below URL for further assistance.

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html 

Regards,
Jabzi

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